Refund policy
Thank you for shopping at Nicecro. We value your satisfaction and want to make your shopping experience as enjoyable as possible. This Return and Refund Policy outlines our procedures for returns, exchanges, and refunds.
1. Returns and Exchanges
1.1 Eligibility for Returns
We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2 Non-Eligible Items
The following items are not eligible for return or exchange:
- Custom-made or personalized items
- Gift cards
1.3 Return Process
If you wish to return an eligible item, please follow these steps:
- Contact our customer service team at our Customer Service Email
at nicepiececrochet@outlook.com to request a Return Merchandise Authorization (RMA)
- Pack the item securely, including a copy of the original packing slip or order confirmation.
- Clearly write the RMA number on the outside of the package.
- Ship the package to the address provided by our customer service team.
You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
2. Refunds
2.1 Eligibility for Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 3 business days.
2.2 Late or Missing Refunds
If you haven't received your refund within the specified timeframe, please check your bank account or credit card statement. If the refund is not reflected, please contact your financial institution as there may be processing delays.
3. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at nicepiececrochet@outlook.com. We are here to assist you.